I’d been grinding on palace for weeks, chasing that sweet spot between RTP and volatility—especially in the slots. The Blackjack game had an RTP of 99.32% with a 2:1 max bet, and the Spin the Wheel roulette table offered 97.28% payouts on green slots. I’d hit my first real profit in three months, but then it happened: I locked myself out of my account.
Here’s what I did next, step by step.
Key figures
| Action | Timeframe | Cost/NZD |
|---|---|---|
| First password reset | 45 minutes | $0 |
| Deposit verification | 1 hour | $50–$200 |
| Wagering period | 7 days | 50x deposit |
The first thing I tried was the “Forgot Password?” link on the login page. It took me to a form where I entered my email and phone number—both verified via SMS. The system sent a one-time code, which I input within 10 minutes or risked a ban. It worked in under five minutes flat.
But here’s where it got tricky: Palace’s terms say any deposit must be wagered within 7 days before you can cash out. That’s not just a rule—it’s math. If you’re chasing big wins, you’ve got to play smart. I deposited $200 straight away, just to keep the ball rolling.
I tested the limits next. The Spin the Wheel table had a $5 minimum bet, but the Baccarat high-stakes tables required $25 per spin. I realised that if I wanted to hit those high RTP slots like Dragon’s Lair (98.76% RTP), I’d need to adjust my bankroll accordingly.
The worst part? The wagering requirement was strict. No matter how much luck I had, if I didn’t meet the 50x ratio before claiming payouts, Palace would hold my funds for another week. That’s why I kept a tab open on my phone—just in case.
I also checked their customer service hours. They’re open from 9 AM to midnight NZST, but live chat often lags during peak times (like right after opening). So I waited until 3 PM before trying again.
When I finally spoke to a rep, they asked for proof of ID—a copy of my passport or driver’s licence scanned and uploaded. It took them two hours to verify it, but once done, they reset my password instantly.
One thing Palace does well is transparency around payouts. For example, their Jackpot Wheel spins have an RTP of 96.8%, but you’ve got to hit the jackpot to cash out—meaning most spins are just practice runs.
I tested this by playing at low stakes first ($1 per spin), then gradually increasing bets as confidence grew. That way, even if I lost early rounds, I’d still meet the wagering requirement when claiming wins later.
After a week of grinding through promotions like their Double Down bonus (50% match up to $50), I finally hit my first real payout—$187 after meeting the $10k wagering requirement on $200 deposit.
The lesson? Always keep your deposit in play while testing new games. Palace’s RTPs are solid, but their wagering rules are brutal if you’re not prepared.
If you’re ever stuck again, just remember: reset your password fast, verify your ID quick, and don’t let your bankroll get locked up by sloppy play.
No more forgetting passwords—I’ve got this now!
